FAQ

Search among the most common questions listed below the information you need. Do You also have a physical store? YES, we have a store with a wide exhibition space located in the historic center of Naples, in Campania.  Here you will have the opportunity to observe many products you will find high availability and courtesy hoping to satisfy your requests.  Address: 23 Naples Road dell'Anticaglia Customer Service: 081 293 812 And 'possible to withdraw the products purchased on the website also at the store? YES you can pick up your online purchase also in store. Hours Monday to Friday 9:00 - 14:00 and 15:00 to 19:30, on Saturday from 9:00 to 13:30. I can also make an order by e-mail or by phone? YES, E-mail address to execute an order is info@neapolitanischekrippen.com, orders by phone call the Customer Service +39 081 293812, we will be at your disposal for any clarification. Prices are inclusive of VAT? YES, all public prices on the website include d 'Iva What forms of payment accepted? You can choose from Pay pal (includes all major credit cards), Bank Transfer, PayPal, Cash if withdrawals at the store. What shipper are shipped the goods? We use only the best agents, depending on the destination of the package we choose the most suitable courier: US and Europe is our partner FEDEX, Italy with DHL, SDA. If they are not home at the time of delivery what happens? If you are not present at the time of delivery, the courier will leave a notice with riferimeti shipment. What should I do in case of damage due to transport? When the courier delivers the package you will need to verify: a) that the package is intact, neither damaged nor wet b) that the number of packages (packages) indicated on the bubble corresponds to the number of packages actually delivered. Any disputes must be raised to the carrier in the absence of such a product is considered delivered correctly. What are the bank details to make the transfer? You can view the bank details being ceckout In case of payment by bank transfer dispatch is delayed? We send the order as soon as the payment is credited to our bank account. Roughly it takes 1 to 3 working days. What if I forget my password? Follow the procedure in Login or Register page. Should I register to place an order? No, you can buy easily even as a guest. I can return one or more products? Yes, of course. You did not find the answer to your question? Contact us directly.